Shipping Policy
At Depine Electronics Marketplace, we are dedicated to providing efficient and reliable shipping services to ensure your orders are delivered on time. Our shipping policy caters to customers in Nairobi and across Kenya.
Shipping Timeframes
Within Nairobi: Orders placed within Nairobi will be delivered within 2-3 hours from the time of order confirmation during operational hours.
Within Kenya: Orders outside Nairobi but within Kenya will be delivered within 24 hours, subject to stock availability and logistics.
Shipping Charges
Nairobi: Shipping costs within Nairobi are based on the distance and size of the parcel. Deliveries may be handled via rider or cab services.
Kenya: Shipping charges for deliveries within Kenya depend on the package's weight and dimensions. The shipping fee will be displayed at checkout.
Order Processing and Confirmation
Orders are processed promptly upon receipt, subject to product availability.
After order confirmation, you will receive a confirmation email or SMS containing the order details, including the estimated delivery timeframe.
Store Pick-Up Option
Customers can choose to pick up their orders from our designated store pick-up point.
For orders that have already been processed and confirmed, the maximum wait time at the pick-up point is 15 minutes.
Pick-up location details and readiness confirmation will be communicated via email or SMS.
Delivery Partners
We work with trusted courier services and logistics providers to ensure safe and timely delivery of your orders.
For Nairobi deliveries, we use local courier services.
For deliveries outside Nairobi and across Kenya, we collaborate with reliable nationwide couriers.
Tracking Orders
Customers can track their orders using the tracking number provided in the confirmation email or SMS.
Order status and estimated delivery updates will be available through our website or the courier service's tracking portal.
Returns and Exchanges
For details regarding returns, exchanges, or damaged items, please refer to our Returns and Refunds Policy on our website.
Contact Us
If you have any questions or need assistance with shipping, please reach out to our customer support team:
Phone: (+254) 742 344 304
Email: support@depine.co.ke
Depine Electronics Marketplace is committed to offering exceptional customer service and ensuring a smooth shipping and order collection experience for all our valued customers.
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