Return Policy
Thank you for choosing Depine Electronics Marketplace. We are committed to ensuring your satisfaction with every purchase. Our return policy is designed to provide you with a smooth and straightforward process should you need to return an item within 7 days of purchase.
Eligibility for Returns
To qualify for a return, the item must:
Be in its original condition and packaging, unused, and as received.
Have been purchased directly from Depine Electronics Marketplace within the last 7 days.
Non-Returnable Items
Certain items are not eligible for returns, including:
Software or digital products with activated licenses.
Items damaged due to misuse, negligence, or improper handling.
Products not in their original packaging or with missing components.
Return Process
To initiate a return, contact our customer support team within 7 days of receiving your order via:
Email: returns@depine.co.ke
Phone: (+254) 742344304
Provide your order number, details of the item(s) to be returned, and the reason for the return.
Our customer support team will guide you through the return process, including providing a return authorization and shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item shipped).
We recommend using a trackable shipping service and insuring the package for its value, as we cannot be held responsible for lost or damaged return shipments.
Refund or Exchange
Once we receive and verify the condition of the returned item, we will process your refund or exchange based on your preference.
Refunds: Issued to the original payment method used at the time of purchase.
Exchanges: Subject to product availability. If the desired item is unavailable, a refund or store credit will be issued.
Processing Time
Refunds are typically processed within 5-7 business days after the returned item is received and verified. However, the time for the refund to appear in your account may vary depending on your payment provider.
Contact Us
If you have any questions or need assistance with shipping, please reach out to our customer support team:
Phone: (+254) 742 344 304
Email: Return@depine.co.ke
Depine Electronics Marketplace values your business and aims to make the return process straightforward while maintaining fairness. We appreciate your cooperation in adhering to our return policy.
Depine Electronics Marketplace: Your Premier Electronics Store Across Kenya
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